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Supercharge your business growth with cisco cloud calling

Despite extensive and often successful efforts around digital transformation, there is still one technology area that hasn’t been fully digitally transformed across many organizations: Calling. Couple that with the accelerated adoption of hybrid work, and it is imperative businesses make the move to cloud calling now.

You may think on-premises phone systems are good enough for what you need done, but if recent global events teach us anything, it’s that organizations need agile, innovative, and secure business calling now. Consider the number of hybrid and remote workers your business now supports versus five years ago, and then think again if on-premises phone systems are really getting the job done. Do they provide the inclusive, flexible, available phone services that your organization needs to remain connected, collaborative, and productive—from anywhere, at any time, across myriad devices?

Why calling must evolve

Calling often gets overlooked, when it comes to technology upgrades, because it’s taken for granted—it always works. But with the increase in hybrid work and the focus on hybrid workplaces, supporting a work from anywhere workforce, it’s time to re-think your calling needs. Would it be smart to adopt a more agile, flexible calling system now to support a growing hybrid workforce in the future?

On-premises systems run by the IT department include hardware, network, PSTN connectivity, PBX licenses, maintenance, and upgrades. With on-prem phone systems, the IT department is responsible for the system uptime, security, and reliability. The costs add up quickly: staffing to keep systems running; maintaining and updating the systems; providing redundancy for high-availability solutions; applying security updates and patches; performing hardware and software updates; and often increasing or reducing the number of phone lines needed. It can become an accounting—and accountability—nightmare because of the many different budgets involved

Cloud calling and hybrid work

Some organizations might feel if their phone system isn’t causing issues now, then maybe it doesn’t need an update. But assuming if something isn’t broken, there is no need to fix it, will limit the success of your business tomorrow. Cloud calling will position your business to take advantage of new and emerging technology trends without requiring an infrastructure overhaul that would disrupt operations.

Businesses want to be prepared to proactively take on anything—and not only react if unplanned, external circumstances cause disruption. Cloud calling creates a more agile organization that can pivot when needed and provides collaboration capabilities to keep employees and customers connected.

Business benefits of cloud calling

Cloud calling can provide organizations with countless benefits, but here are a just a few of the most relevant areas in which the technology can help companies today, according to the Wainhouse report.

  1. Cloud calling aligns with a modern workforce. Adopting a unifying technology helps businesses connect the entire workforce. Without this, employees are either leaving for organizations that support flexible work models, or “quietly quitting” a workplace environment that doesn’t.

  2. Cloud calling helps your business keep pace with innovation. While traditional PBX systems could require expensive upgrades, cloud calling providers update their calling services seamlessly with the latest innovations, removing the disruption of physical updates and the strain on staff to manage outdated on-premises systems.

  3. Some cloud calling providers, like Webex, offer simple migration paths to better services. While PBX updates can be time-consuming and costly, causing disruption to employees’ workstreams, cloud calling vendors provide easy options to migrate some or all the users to the cloud. And it’s likely the current work and resources used to maintain the on-premises estate can easily manage its migration to the cloud.

  4. Cloud calling improves your security profile. Simply put, cloud service providers can deploy and manage security on a scale that no single enterprise can match. The proliferation of threats is outpacing human capabilities to stay head of them.

  5. Cloud calling controls costs and simplifies management. Cloud calling enables companies to focus more of their dollars and resources on the organization’s core mission, rather than spending cycles on upgrading or replacing old, outdated, and vulnerable systems.

  6. Cloud calling makes your business more resilient. Properly implemented cloud deployment models ensure that no system, primary or redundant, is untested or non-functional in a disaster.

Why Webex Calling

Webex Calling goes beyond standalone solutions, bringing together calling, meetings, messaging, devices, webinars, events, polling, contact center, and more. Tight integration of these collaboration services into critical workflows dramatically improves the dynamics of enterprise communications and reduces friction when employees move between the corporate office, in-transit (mobile and remote), and the home office.

When evaluating cloud calling providers, consider that Webex Calling excels in several key areas, including:

  • Cloud innovation: Webex has the experience of delivering highly secure solutions, trusted by millions for decades. We also are unique in our mobile-first offerings, award-winning devices, deep audio intelligence and many more innovations.

  • Flexible migration: We let customers move to Webex Calling all at once, or by site, depending on the pace that best suits their business. Operations are not disrupted, and customers can easily move users, leveraging powerful migration tools and take advantage of our guided migration services.

  • Easy administration: Control Hub lets our customers manage calling, meetings, messaging, contact center, devices, headsets, and network health from one administrative console. It also provides interactive analytics dashboards with proactive insights into call quality, user experience, and so much more.

Finally, Webex Calling creates an open and supportive environment for workflow integration and partnerships that create an ecosystem of support unrivaled by any on-premises environment.

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